Work/Life balance. If you work in a large corporation, you have probably heard an HR professional give a 20-minute power point presentation about what it means, coupled with 5 practical steps to achieve better “work/life balance”. If you are still awake, you know exactly what I am talking about. Sounds well and good, but what does it actually mean?
If you are an entrepreneur, you probably shake your head whenever you hear the term. In that kind of environment, it doesn’t seem possible to take a company to the next level without neglecting some, if not most, areas of your life. Maybe I am wrong, but I’ve seen it happen enough to not wonder. This begs the question, what does work/life balance look like in a startup or demanding work environment? How does one create or achieve it?
Recently, I spent time with someone who seems to have more answers about it than most. Meet Kelly Watters, CEO and co-founder of Western Rise. She and her husband, Will, have been at this thing for over 3 years now, but around family owned business for much longer. Having both been raised in entrepreneurial families, they are no strangers to the stresses of running a business. While I love their product and think they live pretty awesome lives out in Telluride, I can’t seem to get over what work/life balance looks like for them. It all starts with passion outside of work. It’s passion outside of work that re-fuels Kelly and Will and keeps them committed through the grind of growing a startup. It’s foundational to how they recruit and hire as well as how they treat employees. It’s what sparked Western Rise in the first place, and ultimately what keeps moving the business forward. I sat down with Kelly to learn more about Western Rise and came away thinking about the success someone can have focusing a little bit more on life and a little bit less on business.
How and why did you start Western Rise?
I started Western Rise with my co-founder and now husband, Will. We started thinking about it close to seven years ago now, which is kind of crazy to think about. We met when we were both in Vail and he was a fly-fishing guide/ski instructor and I was managing an art gallery. That mostly meant we had very busy and active days. During the day we did a lot of fly-fishing, hiking, rock climbing and at night I would have to go into work and meet clients at the gallery.
We naturally had a lot of outdoor and performance clothing but nothing that transitioned to other activities We noticed a huge gap in the market for performance clothing in everyday styles, that turned into a discussion of, “what would it look like if we made this?” That was how Western Rise was born, founded out of a personal need from the founders and a larger opportunity in the marketplace.
How much experience in apparel did y’all have before this?
I have an undergraduate degree in art and definitely had a lot of experience with textile through that and Will is a third-generation textile developer. His grandfather started a synthetic yarn company back in the 1940’s in northern Georgia. His dad, pivoted the company into a Marine textiles and carpet producer. Now they make pretty much anything that goes inside of a boat. Will used to do R&D for that company which meant he was responsible for finding and bringing new products to market. Through that he got a lot of experience in textiles, fiber development, and international sourcing. We combined both of our backgrounds and use a lot of that experience every day at Western Rise.
In one or two sentences, how would you define Western Rise?
At Western Rise, we create performance apparel for every day. We are reimagining what clothing can be and the wardrobe of the future. It is our goal to simplify down your wardrobe so that you can experience more with less. We really think that it is possible to have one set of clothing that works equally well for outdoor, travel, and every day.
I love that that Vision. I’ve got one of your Oxford button-downs and it’s probably my favorite shirt. It’s one of those things I could wear all the time whether it’s the office or weekend. With that vision in mind, how does that translate to the day-to-day culture with employees?
We’re based out of Telluride, Colorado and Western Rise was really born in the mountains. We have tried to be intentional about what that mountain culture means to our company as we continue to expand. We think about structuring things in a way that enables the team to pursue their passions. That gives them more excitement from their outside life which helps people fulfill their roles at Western Rise at a higher level.
Right now, we are almost an entirely remote team. Will and I are in Telluride, Colorado but we don’t require any of our employees to be here. This means we have fully flexible hours for all of our employees, including our head of customer experience, which means we work on the honor system. In order for that to work, we have to hire people who are highly self-motivated and great communicators. We don’t really care if you take the afternoon off to go biking as long as the work that needs to get done, gets done. It also requires people having the vision to keep working on company goals when they finish a project.
Have you had a lot of issues with employees that can’t work in that kind of environment?
Knock on wood, we’re very lucky that we have not had those issues yet. We’re also very intentional and pretty rigorous in our on-boarding process. We hire people who have been vetted by other people we respect in the space. We also hire much more for characteristic style than we do for hard skill sets. Obviously, there are certain things with the product line manager, designer, and things we need hard skills for, but we care a lot more about what intrinsically motivates you and drives you. If you’re eager about learning and attacking new problems, if you like to learn, if you’re empathetic and interested in other people’s perspectives and self-motivated, you tend to be a great remote worker.
How has your view towards leadership changed especially while working with a remote team?
It’s interesting because I’ve been managing teams from multiple different cultures for the last 10 years. I think my management style has definitely become less controlling. I think part of that has to do with myself personally maturing, but also moving from a situation where we’re all in the office together to being a remote team and having to trust my team even more. Right now, I’m focusing on how I can better enable my team and set them up for success so that they can take control over their areas and kind of run with it. I want employees to be really successful and be able to make those decisions without having to talk to me to make decisions.
It’s taken really learning to independently motivate and incentivize the team so that they’re bought in and really understand the goals and the mission of the company. Figuring that out is tough. It’s always in flux because every person is slightly different. I am always very intrigued with what makes individual people motivated and tick. Knowing that changes my approach based on the person.
Is there one kind of motivating factor you’re looking for and every person?
Generally, no, there isn’t one specific thing across the board. Most of the people that we hire are very proud of the work that they do and they take a lot of pride in its’ quality. Generally speaking, they also hold themselves to a higher standard than I necessarily hold them to. Honestly, we hire a lot of entrepreneurial personalities even if they’re not in leadership positions.
Most of them are also highly passionate about something that is not work-related and we find those passions to be really valuable. It means that they really care about something and are willing to sacrifice and put in the effort to get better or to do those things. Those characteristics tend to be really valuable in building a startup team.
What would you say has been the most rewarding aspect of starting Western Rise?
I personally really like the challenge of building things and figuring out how to make things work. Obviously, when you start a company there are a lot of hats to wear. Doing that is, personally, very validating to me. I like having my hands in all of the different areas and figuring out how to get us to the next level. That’s something that makes me tick. I know that everybody else on the team has different motivators but that’s definitely a motivator for me. It certainly is something that keeps me getting up every morning for the challenge.
Who or what have been the Inspirations in your life that have helped you get to where you are today?
Lots of people to be honest, I would say one of the earliest contributing factors were my parents. I’m a third-generation entrepreneur and I watched my parents start and run a company together for 30 years before they sold it. That was definitely very inspirational to me from a very young age. I never really found myself sitting in a nine-to-five desk job. Climbing the corporate ladder was really nothing that really appealed to me in any way shape or form and they definitely had a big influence in that.
Just curious, what was the business they started?
They owned an Olympic level gymnastics school in the Midwest. It was never very big but it was a very successful company and I watched them really put their hearts and souls into it, which was really cool thing.
What would you say has been the greatest failure that you’ve experienced up to this point in life and what did you take away from it?
The most recent painful ones are professional. One of our biggest failures we experienced that was in the second year of the company. One of our manufacturers, who was making 90% of our line, had to pretty much shut down when one of their suppliers was acquired. That supplier pulled everything from their factory over Chinese New Year and the manufacturer didn’t tell us which caused all of our Spring production to be five months late. This was incredibly challenging because it’s really hard to hit your goals and keep things moving when all of your spring production arrives in July. At that point, you’ve missed the season entirely.
Through that, I learned the importance of diversifying and strengthening your supply chain. I was really impressed with how the team handled it. Will and I actually flew to Portugal when we found out and reworked our entire supply chain for fall of that year. We flipped everything in four months, which was a feat in and of itself, but I think it took us longer to recover from that than I initially anticipated. That period of time has made me very conscious going forward about strengths and weaknesses in the supply chain and where the potential weaknesses are and how we can how we can make those stronger and more efficient.
You know, we’ve had lots of other ones. We’ve had trademark disputes with massive publicly traded companies. I think we had to change our warehouse four times in one year, which was ridiculous. There’s been lots of big ones and lots of small ones. At the end of the day, what you learn from them makes you so much stronger going forward. I always anticipate that there’s going to be other big ones and a lot of other big lessons to learn.
What are some of your daily rituals that are really important for you being most effective?
I am a very strong believer in physical activity. Working out in the morning before the day gets busy is really important to me, especially if it’s going to be a crazy day with meetings. I am also a strong believer of check-ins with the team. I check in with Will first thing in the morning. Even though we live together and his desk is right across from mine, we still do check-ins to see what is on the top of his mind for the day. I also always check in with the team just to keep a pulse on how things are going. That’s generally how we start every day and I don’t function well when we don’t start with that routine.
How have you learned to balance the demands of your job with the demands of family and personal life? I’m sure this is a really interesting dynamic with you and your husband.
Yeah, It’s interesting. I used to be really strict about not talking about work when we were with friends or at home. I think the reality is, that balance is never going to work the way that you think it does, especially when you work with a bunch of friends who are entrepreneurs. We do focus really hard on having workspace and personal space to make sure that the majority of work is done at the office, but we can’t always avoid that.
It helps us out a lot to get out and unplug on the weekends. We’re very fortunate to have our backyard back up to over a hundred thousand acres of National Park land and a lot of it doesn’t have cell phone service. On the weekends we make sure to get out and stay unplugged from our phones and reconnect on things. Everybody’s always like, “you have a start-up in Telluride? That has to be so difficult.” That’s really not the case. Having things based here actually makes the balance easier because I don’t have a 45 minute or two-hour drive to get somewhere and I can walk out the door and go for a 20 minute trail run.
So, what about the relationship with your husband? You’re the CEO, correct?
I am. Yes.
You’re obviously making decisions as a team, but do you kind of have final say at the end of the day on things?
It really depends on the thing. Will and I have very different jobs and I think that that is the saving grace for married couples that work together. I think it’s really important to own your own space. I am the CEO and Will is the Creative Director. We took a lot of our structure from the world of fashion where the Creative Director is frequently the face of the brand and frequently more important. The CEO makes the ship run and the creative director is the visionary behind it all. Will and I have equal power on voting decisions, but when it comes down to it, he really has the creative vision and goals of where he would like to company to go. It’s my job to manage the finances, investors, the operations and the team to make sure that all are in line to successfully achieve that goal. Having that separation works really well. I can sit next to him all day and not know specifically what he’s working on because our projects are so different.
What’s one thing that you are really into right now?
A couple different things. I just got this awesome Asian cookbook and cookbook encyclopedia so I’m learning how to make Asian food at night, which is super fun. It gives me a creative outlet for my days that are hyper analytical and numbers oriented. I also just started a cross fit class, which has been a really good physical challenge for me.
There’s so much going on professionally though. One thing that comes to mind is I’m trying to work on my leadership skills. I’m trying to train myself into being the CEO for the next stage of our company and keep an eye on what I need to do to personally develop.
What’s an ideal weekend for you?
An ideal weekend for us generally starts on a Thursday night with packing backpacks and then successfully getting out of the office at 5:30 on Friday. Then hike into a spot and camp with friends and probably hike further the next day. Spending maximum amount of time with the dogs and our friends outdoors and getting in some trail running and some mountain biking. If it’s the wintertime, the ideal weekend involves about 12 inches of fresh snow on Saturday and Sunday on a non-tourist weekend.
What advice would you give to someone who might be aspiring to start something similar to Western Rise?
I would say find a good Advisory Board. Also, know your numbers and be prepared. It will be more expensive and take more time than you originally planned for. We would not be able to be here without our amazing advisors that have lots of experience and have helped us through lots of different changes and growth of the company.
What does the future look like?
Western Rise has a really strong future outlook. We are currently working on growing and expanding the team and keeping up with what’s going on. We’re currently growing at about a hundred and twenty percent year over year, which leads to awesome and challenging logistics. We will be starting some brick and mortar locations sooner rather than later and really working on becoming a household name. I’m trying really hard to stay out of the way of the things that are working, and enable our people that are killing it to do better, and continue to do what they do.
I think Will and the team have really hit their stride with product and found the right fit of what they want it to be for the company. Trying to keep those products in stock is definitely becoming a more daunting task than I had originally anticipated.
We have a bunch of really fun challenges coming up in the next year, but also some new partnerships and collaborations coming out in the spring, which we’re pretty excited about. You will probably see some of it starting in April.
For more information about Western Rise visit their website at westernrise.com
Photo of Will and Kelly courtesy of Abie Livesay